Appointment Arrival Times
We kindly request that you arrive 15 minutes before your scheduled appointment. This allows our therapists to thoroughly review your medical history to ensure you receive appropriate and safe treatment. It also allows you time to decompress and prepare for your treatment. Returning clients should arrive 10 minutes prior to their scheduled time to allow you to relax and prepare for your treatment
Appointment Cancellation Policy
Your appointments are very important to Sage Spa; it is reserved, especially for you. We understand that sometimes schedules adjustments are necessary; therefore, we respectfully request 2 hours of notice for cancellations.
2 HOUR CANCELLATION POLICY!
Cancellation Policies and Fees:
Your spa treatments are reserved, especially for you.
We value your business and ask that you respect the spa's scheduling policies. Should you need to cancel or reschedule, please notify us at least 2 hours in advance.
Any cancellations with less than 2 hours of notice are subject to and will be charged the 50% cancellation fee amounting to the cost of the scheduled service. Clients who miss their appointments without giving any prior notification will be charged 75 % for the scheduled service. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business but also the potential business of other clients who could have scheduled an appointment for the same time. Additionally, many times our staff will be functioning on an "on-call" status and can have traveled to the spa specifically for your service. For these reasons, we are obligated to compensate our staff for their time as well as make up for the lost revenue.
When you schedule your appointment with us, you are agreeing to these policies. All services require a credit card or gift certificate to guarantee a reservation, so please have your credit card and/or gift certificate ready when booking. You will not be billed unless there is a cancellation or no show. Upon checkout, guests may choose their method of payment.
As a courtesy, we will email and text to confirm your service appointments two business days before your appointment date. However, if we cannot reach you and can only leave a message, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments, and the cancellation fee.
In appreciation to the staff for outstanding service, gratuities may be given at your discretion. Gift certificates, Spafinder and Spa & wellness can not be accepted for gratuity.
We request you turn off your cell phone before you enter the Spa so you and others can fully enjoy this sanctuary of serenity. If you must make a private call, please contact the front desk and we will make suitable arrangements.
Children and Minors
We love children and would like to provide the best family experience at the spa whenever possible. However, our facility is not setup to accommodate little children. Minors from age 11 to 17 can be treated with parental consent only.
Everyone needs or deserves Massage. If under the age of 18 written consent from the legal guardian must be provided. Legal guardian must be present during the treatment at all times.
Pregnancy massage is a wonderful service for the mother-to-be and helps to relieve the mental and physical stress unique to the expectant mother. However, massage for the expectant mother should not be performed until after the first trimester of pregnancy and
WRITTEN PHYSICIANS APPROVAL. Please inform the spa coordinator of your pregnancy when booking your appointment.
If possible, we suggest leaving your jewelry at home, however, if you have brought valuables with you, please make certain that these items are in a safe and secure place as you travel from room to room. Sage Spa is not responsible for lost or stolen items.
Refunds and Exchanges
Unopened items may be returned within 14 days with proof of purchase in order for any exchanges and/or refunds to be given.
A fee of $35 will be charged each time a check returns to our bank
Sage Spa Gift Cards are available in any denomination. Gift cards can be purchased over the phone, or print from your computer, or you can simply drop by & pick one up. Please note that all gift cards are non-refundable & non-transferable. Sage Spa is not responsible for any lost or stolen gift cards. Product purchase and gratuity cannot be added on your gift card. Price of services subject change without notice. Specials/ Packages are not valid with with Sage Spa Gift Cards or Frederick discount offers. Gift Cards are not redeemable for cash. Gift certificates MUST be presented at the time of redemption, including online gift certificates. No exceptions.
We accept most major credit cards, personal checks or cash. Returned checks will be charged a service fee. Prices are subject to change at any time.
We aren't a recipient of Visa Gift Cards.
Monthly Specials/ Packages
Monthly specials and packages cannot be split between parties and all services must be completed within the same day. Specials/ Packages are not valid with any offers, discounts, coupons, referral cards or purchase with Sage Spa Gift Cards.
Product purchases are not valid with any referral cards or Sage Spa gift cards.
Focus Massage - All Tint Services -All Waxing Services
Not available for use with Sage Spa discounts or promotions.
do not roll over to the following month –You will receive 1 monthly service starting the day you join. Your monthly service expires on the last day of the calendar month. If you miss your monthly service, you cannot redeem it the following month.
We reserve the right to change the menu or services at any time.
Call Ahead, Hours Subject To Change.